Shipping & Returns

Does someone need to sign for the order; or can you leave it somewhere?

Yes, as Dilly Delly sells products containing alcohol, our couriers will the recepient to present valid government issued photo identification as proof of age, even if that recipient is not the customer who placed the order. This is so we can ensure no alcohol is in the possession of minors. 

We can not leave the parcel at the local post office; the parcel will be brought back to us and re-dispatched at your expense.  

 

I wasn't home to collect the order. What happens now?

As we cannot leave alcohol unattended, the cocktails will safely brought back to us and re-dispatched at your expense

 

My delivery has taken longer than expected, where is it?

Deliveries are handled by our delivery partner, Gopeople, with real-time tracking provided for each order. We recommend you contact them directly via the details in your shipping confirmation to get a real time update on your delivery.

 

My package is damaged, can I get a replacement?

Please send an email to adele@dillydelly.com.au with photos of the damage, and return it to us. Once the return is underway, we can arrange a replacement to be sent.

 

Can I return an order?

This can be arranged in certain instances of product faults or other issues. As this is a food product, it cannot be returned for a change of mind. Please contact us at adele@dillydelly.com.au to discuss details regarding returns.

 

Where do you deliver to?

Dilly Delly delivers to almost all locations across Melbourne. We do not offer shipping to PO Boxes, Parcel Lockers, or locations outside of Victoria… yet.

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